Problem Report

Problem Report Form:

Use the problem report form to report any issues with our software, whether you are evaluating the software or purchased it.

The more information you provide us, the better. The more details you provide us, the higher the chance of us resolve the problem in a timely manner. Otherwise we'll be exchanging emails until the dawn of forever....

Before you submit the problem report:

• Please do not ask us questions re. Blackberry to Outlook sync, iPhone to Outlook Sync or any other sync products that are not ours (we get a lot of those questions). Contact the manufacturers of those products for questions. We will reply only to problem reports dealing with the synchronization of ACT! data with Outlook using 123 Synchronizer.

• If you have reformatted your system and want to re-activate the same license on the same system, do an Email License Activation from 123 Synchronizer and we'll send you activation instructions.

• Setup Issues: Have you looked at our extensive video tutorials that target setup, configuration, implementation, and sync? Here is the link: http://123sync.com/123-sync-server-video-tutorials.html

First Name
Last Name
Organization
Phone
Best Time to Call
E-Mail
SyncCare Number	If you did not purchase SyncCare with your product and your support has expired, please purchase an incident support from our support section.
Problem Description
Product	123 Synchronizer 2011 Server 123 Synchronizer 2011 Client 123 Synchronizer 2010 123 Synchronizer Standard for ACT! and Outlook 123 Synchronizer Advanced for ACT! and Outlook 123 Synchronizer for ACT! 6.0 123 Synchronizer for ACT! 2005/2006
123 Sync Build Number	This number is listed on the help about section of 123 Sync.
Your License Number	Your license number was sent to you when you purchased the product.
Your Purchase Date	If your purchase date is 6 months from today, you need to purchase an incident report or have a valid SyncCare support contract number.
Is this the original installation?	No Yes If you have installed 123 Sync more than once, you will either need a valid SyncCare support contract number or purchase a support incident in order to receive customized support.
Your Support Order Number (if any)
Operating System	Other Windows Vista 32 Bit Windows Vista 64-Bit Windows XP Home Windows XP Professional Windows 2000 Windows 98 Windows 98 SE Windows Me Windows NT Windows 2003 Windows 2008 If Other, please specify:
ACT! Version Number (when applicable)	The version number may be obtained from the Help->About Screen ACT Version Number ACT! Build Number ACT! 2011 ACT! 2010 ACT! 2009 ACT! 2008 ACT! 2007
Outlook Version Number(when applicable)	The version number may be obtained from the Help->About Screen Outlook Version Number Outlook 2000 Outlook 2002 Outlook 2003 Outlook 2007 Outlook 2010 Other Outlook Build Number
123 Sync Settings	Contact Filtering Used Any other options we should know about:
Problem Category	Evaluation Installation Use Error when Using Uninstall License Copying Bug If other, please state:
Problem Description
How Can we Duplicate the problem?