Purchase Support

 

Single Incident support

If you did not purchase SyncCare support with your purchase, click here is the link to purchase a single incident support. When we received your purchase, we'll contact you and provide you with up to 1 continuous hour of support on your machine using phone, email or gotomeeting, whichever is deemed best to provide you with a resolution.

 

Click here to purchase a single incident support

 

 

1-on-1 Setup and/or Training

On these sessions, we access your computer for 1 Continuous Hour and setup and/or train you on 123 Sync. The session is over once we disconnect from your system OR 1 hour has passed, whichever comes first.

To purchase a 1-hour setup and training session, click here:

 

SyncCare Support Program

With SyncCare we provide you with the following:

• 12 months of Phone, Email, and Gotomeeting Assistance.
• Phone Service is available Monday-Friday, 9am-5pm PST
• Patches and upgrade assistance
• Priority resolution of any synchronization issues.
• Minimum of 30% discount on major product upgrades. .
• SyncCare starts on the day you purchase it.

Issues not covered:

• SyncCare is not a training program. If you with to be trained, purchase 1-on-1 training .
• SyncCare is not a usability service i.e. it does not cover user-related issues. It only covers installation and configuration issues.

Requirements:

• You must be running an eligible version of 123 Synchronizer. Currently, only 123 Sync 2012 is eligible for SyncCare.
• Your system must meet the minimum system and implementation requirements to be eligible at the time of purchase
• SyncCare is only available for 1 machine/1 user and it is non-transferable.

Pricing

123 Sync Configuration	Price	Purchase
1-User Client	$245.00/Year	Buy
5-User Server	$495.00/Year	Buy
10-User Server	$950.00/Year	Buy
25-User Server	$2475.00/Year	Buy
50-User Server	$4950.00/Year	Buy
100-User Server	$9900.00/year	Buy

What our customers say about SyncCare:

"I bought the 10-User Server SyncCare and after 2 months, my sync stopped working. Tom logged in to our system and found out that it was the Exchange setup that had changed and provided us with a solution. Best money spent."

"Thank you Tom for resolving my issues with Outlook. Also, thank you for the additional training you did so that we understood how to best sync my ACT! with my Blackberry through Exchange. SyncCare, although pricey, is a good return for the money. Beats losing sales due to lack of synching..."

"Keeping up with the new smartphones is a real nightmare. I used SyncCare to figure out the best way to keep in touch 24/7 with the world."