100% Safe
| No Spyware | |
| No Adware | |
| No Virus |
Tutorial, Manuals, Online Help, and Problem reporting
To go to our tutorial section, click here.
For a printable manual in .pdf format, click here.
For our online help system, click here.
To submit a problem report, click here.
General Support Guidelines
All support issues that do not require a person to be involved are free.
Setup and Training Sessions
On these sessions, we access your computer for 1 Continuous Hour and setup or train you on 123 Sync. The session is over once we disconnect from your system OR 1 hour has passed, whichever comes first.
To purchase a 1-hour setup and training session, click here:
SyncCare Support Program
With SyncCare we provide you with the following:
- 12 months of Phone, Email, and Gotomeeting Assistance
- Phone Service is available Monday-Friday, 9am-5pm PST
- Patches and upgrade assistance
- Assistance with synchronization issues and setup
- Priority resolution of any synchronization issues.
- 50% discount on product upgrades.
- SyncCare starts on the day you purchase it.
Requirements:
- You must be running an eligible version of 123 Synchronizer. Currently, only 123 Sync 2011 is eligible for SyncCare.
- Your system must meet the minimum system and implementation requirements to be eligible at the time of purchase
- SyncCare is only available for 1 machine/1 user and it is non-transferable.
- SyncCare must be purchased 30 days after the purchase of the product (if not purchased with the product already).
Pricing:
123 Sync Configuration Price Purchase 1-User Client $245.00/Year Buy 5-User Server $495.00/Year Buy 10-User Server $950.00/Year Buy 25-User Server $2475.00/Year Buy 50-User Server $4950.00/Year Buy 100-User Server $9900.00/year Buy What our customers say about SyncCare:
"I bought the 10-User Server SyncCare and after 2 months, my sync stopped working. Tom logged in to our system and found out that it was the Exchange setup that had changed and provided us with a solution. Best money spent."
"Thank you Tom for resolving my issues with Outlook. Also, thank you for the additional training you did so that we understood how to best sync my ACT! with my Blackberry through Exchange. SyncCare, although pricey, is a good return for the money. Beats losing sales due to lack of synching..."
"Keeping up with the new smartphones is a real nightmare. I used SyncCare to figure out the best way to keep in touch 24/7 with the world."
Sales, Support and Question Phone Numbers
We provide free email and phone installation support within the first 30 days of your purchase of our products. If you need support after 30 days of your purchase, purchase one of the options below. If you need customized support re. usage of the product, training, custom configuration, we recommend that you purchase support.
Product Activation and Licensing Issues
For licensing information, go to our licensing page.
123Sync.com
provides the following types of support:
| Free 72-Hour Email Support | Use the problem report form and we'll contact you within 3 business days. Your software has a 6-Month Email support included. If your support question requires a remote login to your system, you must purchase a support incident. |
| Installation Support | Free support will be
provided to you for your first installation of the software license.
Any consequent installations of the same license are not eligible to free support, even if the second installation is made within 30 days of purchasing the product. If you require installation support support of ANY kind, click here. Upon purchase, you will be contacted by one of our specialists. Please specify product and support issue on your order. |
| 1
Incident Support Phone/GotoMeeting |
Here we either talk with
you or go online and share your desktop to provide you support via
gotomeeting.com. Our rates are $175 per
incident. If you desire to purchase,
click
here.
Upon purchase, you will be contacted by one of our specialists. Please specify product and support issue on your order. Note: All custom support is non-refundable. |
Support Policies
All automated support is free, including email license activation. Any support that requires the intervention of a person that we have to hire, if for-charge.
Installation Policy
123 Synchronizer will provide free installation support for 1 installation of the software.
Any installation of a license beyond the first install is not eligible to receive free support. You must purchase support.
Transferring a license from one PC to another
In some cases, we allow users to transfer a license from a PC to another. When this occurs, you forfeit ALL free support from 123 Sync and you MUST purchase support if you need help on the new machine.
30 Day Phone Support Policy
123 Synchronizer Inc. provides free installation support 30 days after the purchase of the product for the original installation. We will not provide any usage support. If you require specific training on 123 Sync, please purchase a 1-hour training session here.